Customer Service Policy

Effective Date: Immediate
This Customer Service Policy applies to all customers, orders, and transactions placed on our official website. It serves as a complete, transparent, and binding guideline for all pre-sales consultation, order processing, logistics delivery, tariff settlement, after-sales return, refund, and customer support services. Our brand adheres to the core service principle of transparency, security, efficiency, and customer priority. We are committed to providing every global customer, especially users in the United States, with a worry-free, cost-effective, and high-standard shopping experience without hidden fees and hidden rules.
All service regulations stipulated in this policy are uniformly implemented for all products displayed and sold on the website, including but not limited to vehicle-specific car audio systems, marine audio equipment, power sports audio devices, and home & personal audio products. By placing an order on our website, all customers are deemed to have fully read, understood, and accepted all terms of this customer service policy.

1. Order & Payment Policy

1.1 Unified Transaction Currency

To adapt to the consumption habits of American customers and global cross-border transaction standards, all transactions on this website are settled in United States Dollar (USD). All product prices, discount amounts, order totals, refund amounts, and service fees are calculated and displayed uniformly in USD. There is no arbitrary currency conversion fee or exchange rate difference surcharge. The order amount displayed on the checkout page is the final amount that customers need to pay.

1.2 Order Confirmation & Validity

Once the customer completes the payment successfully, the system will automatically confirm the order and send an order confirmation record. Our team will review the order information within 24 hours to verify product model, quantity, and delivery information. If there is no abnormal information, the order will enter the official delivery preparation process. Customers shall ensure that the recipient information, delivery address, and contact information are accurate and valid. Our brand shall not be responsible for delivery delays or package loss caused by incorrect customer information.

2. Shipping & Delivery Policy

2.1 Global Free Shipping Service

We provide 100% free worldwide shipping for all orders sitewide. There is no order amount threshold, no product category restriction, and no regional restriction. All shipping fees, packaging fees, and cross-border logistics handling fees are fully borne by our brand. Customers do not need to pay any additional shipping costs for any purchased audio products. This free shipping policy is a long-term stable benefit of our website and will not be arbitrarily cancelled or changed without official notice.

2.2 Delivery Processing Time

Our brand implements standardized and efficient order processing procedures. All confirmed orders will be shipped within 1 to 3 working days. The working days exclude local official holidays, weekends, and force majeure suspension periods. Our warehouse team will complete product inspection, professional packaging, logistics docking, and outbound recording in the shortest time to ensure that the goods can be delivered to the cross-border logistics channel efficiently.

2.3 Estimated Delivery Time

After the goods are outbound, they will be transported through stable and professional cross-border logistics channels. The overall estimated delivery cycle is 6 to 12 working days. The specific arrival time will be slightly affected by local logistics distribution efficiency, customs clearance progress, and regional transportation conditions. We will provide real-time logistics tracking channels for all orders, so that customers can check the transportation status of goods at any time.

3. Tariff & Customs Clearance Policy

In order to completely eliminate the extra cost risk of cross-border shopping for customers, our brand undertakes all tariffs, customs clearance fees, import taxes, and other related additional expenses generated during the international transportation and customs clearance of products.
Customers do not need to bear any customs-related fees or handle any customs clearance procedures personally. All customs declaration, document processing, tax payment, and customs clearance work shall be fully undertaken and handled by our brand and our designated logistics service providers. The final cost that customers need to pay is only the product price after discount. There are zero hidden charges and zero extra expenditures in the whole shopping process.

4. Return & Refund Policy

4.1 60-Day Extended Return Period

We provide all global customers with a 60-day free return service, which is longer than the return period of most mainstream cross-border e-commerce platforms. Starting from the date when the customer successfully signs for the goods, customers can apply for a return service within 60 days if they are not satisfied with the product for any reason, including but not limited to product matching problems, sound effect experience problems, personal preference differences, and non-human damage quality problems.
All legitimate return applications will be accepted fairly and equally. We do not set arbitrary return barriers, and do not refuse return applications without legitimate reasons.

4.2 Return Processing Rules

When customers apply for a return, they need to follow the official return process of the website to submit an application and ensure that the returned products are kept intact, with complete original packaging, accessories, and manuals, and no artificial damage, intentional damage, or secondary wear that affects secondary sales. After receiving the returned goods, our professional inspection team will complete the goods inspection and verification within a reasonable time.

4.3 Refund Cycle & Rules

After the returned goods pass our inspection and verification, we will initiate the official refund process immediately. The full refund will be completed within 5 to 10 working days. The refund will be returned according to the customer’s original payment channel. The whole refund process is transparent and standardized, and the refund progress can be inquired through the official customer service channel. We guarantee that there will be no delay, deduction, or arbitrary refusal of legitimate refunds.

5. Customer Consultation & Support Service

In order to provide professional and targeted customer service support, we have set up an independent and dedicated consultation entrance on the official website. All customer consultation and after-sales problems need to be submitted and processed through the official Contact Us page.
Customers can consult and feedback all types of questions through the Contact Us page, including product parameter consultation, model adaptation confirmation, order progress inquiry, logistics tracking query, return and refund process guidance, after-sales problem feedback, policy consultation, and product usage technical support. Our professional customer service team has professional audio product knowledge and standardized cross-border service capabilities, and will reply to customer messages in a timely manner to provide accurate, patient, and effective one-on-one service support.

6. Service Commitment & Special Explanation

Our brand always adheres to the service concept of customer first, and all service policies are based on protecting the legitimate rights and interests of customers. We strictly implement the rules of fast delivery, free global shipping, full tariff bearing, long-term return period, and fast refund, and strive to eliminate all shopping concerns of cross-border users.
For special circumstances such as force majeure (including but not limited to natural disasters, official traffic control, international logistics suspension, and customs policy adjustment) that cause order delays or service delays, we will actively communicate with customers, give timely explanations, and provide reasonable follow-up solutions to ensure the legitimate experience rights and interests of customers to the greatest extent.

7. Policy Update & Revision Statement

We reserve the right to update and optimize this Customer Service Policy according to business development and platform operation requirements. Any revised service policy will be displayed on the official website in the form of official announcement, and the updated policy will take effect immediately after publication. Continued use of the website and continued placement of orders by customers will be deemed as recognition and acceptance of the latest service policy terms.